Mon – Fri: 08:00 – 17:00
We are Hiring

Join the DRCC Team

Help South Africans take back control of their financial lives. We are looking for driven, empathetic people to join our Cape Town call centre.

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Debt Review Call Center Agent

Woodstock, Cape Town
Full-time
Call Centre

As a Debt Review Call Center Agent at DRCC, you will be the first point of contact for South Africans seeking to legally exit debt review. You will guide clients through the process, answer their questions with clarity and compassion, and connect them with the right consultants.

Why Work at DRCC?

Growth Opportunities

Clear progression paths into senior agent and team leader roles

Meaningful Work

Help real South Africans get out of debt and rebuild their lives

Supportive Team

Work alongside experienced consultants in a collaborative environment

Stable Hours

Monday to Friday, 08:00 to 17:00. No weekends.

Key Responsibilities

  • Handle inbound and outbound calls with clients seeking to exit debt review
  • Explain the debt review cancellation process clearly and empathetically
  • Collect client information and qualify leads for our consultants
  • Follow up with prospective clients and guide them through the assessment process
  • Maintain accurate records of all client interactions in our CRM system
  • Meet daily call targets while maintaining high service quality standards
  • Liaise with debt counsellors and the NCR on behalf of clients when required

Requirements

  • Matric / Grade 12 certificate (minimum)
  • Fluent in English and Afrikaans (spoken and written)
  • Ability to commute to Woodstock, Cape Town
  • Clear credit record preferred
  • Previous call centre or customer service experience advantageous
  • Basic computer literacy (email, CRM systems)

Required Skills

  • Strong verbal communication and active listening
  • Empathy and patience when dealing with financially stressed clients
  • Ability to explain complex financial concepts in plain language
  • Resilience and target-driven mindset
  • Attention to detail and accurate data capturing
  • Professionalism and discretion with sensitive client information

Ready to Apply?

The application takes about 15 minutes and includes a short industry knowledge quiz, a few scenario questions, and a voice recording. We review every application personally.

Start Your Application